Shipping policy

Last Updated: 10/21/2025

We take pride in creating high-quality custom products, and we appreciate your patience as each item is made with care and attention to detail. Please read our shipping policy carefully before placing your order.

Processing Time

Most of our products are made-to-order and involve custom embroidery. Our standard processing time is:

  • 1 to 2 weeks from the date your order is placed.

This processing time allows us to complete the customization and quality-checking processes.

Note: During peak seasons (e.g., holidays), processing times may be extended.

Order Confirmation & Shipping Estimate

After placing your order, you will receive a confirmation email. This email will include:

  • A summary of your order.
  • An estimated ship date based on our current production schedule.

Please note that the estimated ship date is an estimate only. While we aim to ship all orders on or before the estimated date, unforeseen circumstances may occasionally affect the timeline. If there is a significant delay, we will notify you via email when possible.

Shipping costs are automatically calculated at checkout based on the shipping method selected, as well as the weight, size, and total contents of your cart.

Shipping Methods & Delivery Times

We ship orders using reliable shipping carriers. Available shipping options and rates are displayed at checkout.

Estimated delivery times (after your order ships):

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days
  • International Shipping: Varies by destination (typically 7–21 business days)

Shipping and delivery times are estimates provided by the carrier and are not guaranteed. Once an order leaves our facility, transportation and delivery are handled by the shipping carrier.

Once the shipping carrier confirms an attempted delivery or completed delivery, any subsequent delivery issue must be handled directly with the carrier. This includes missed deliveries, inaccessible delivery locations, packages being held for pickup, redelivery requests, packages marked as delivered but not located, and other carrier-related delivery issues.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking details to update.

Customers are responsible for monitoring their tracking information and making any necessary arrangements with the carrier for delivery, pickup, or redelivery.

Custom Orders & Cancellations

Because we specialize in custom and personalized products:

  • Orders cannot be canceled once production has begun.
  • If you need to request a change or cancellation, contact us within 1 hour of placing your order. We will do our best to accommodate your request, but we cannot guarantee changes once production starts.

Delivery Issues, Attempted Delivery & Lost Packages

If tracking indicates that a package has been lost or significantly delayed before any delivery attempt has been made, please contact us at customerservice@wearphysique.com and we can assist with providing shipment information or initiating an applicable carrier inquiry or claim.

If the shipping carrier confirms that delivery was attempted or completed, Physique is not responsible for subsequent delivery issues.

This includes, but is not limited to:

  • Missed or unsuccessful delivery attempts
  • The recipient not being available to accept the package
  • Inaccessible homes, apartments, businesses, gates, mailrooms, or delivery locations
  • Packages held by the carrier for pickup
  • Redelivery requests or scheduling issues
  • Packages marked as delivered but not located by the recipient
  • Packages delivered to a mailbox, parcel locker, front desk, mailroom, neighbor, or other location selected or used by the carrier
  • Packages that are misplaced, lost, or stolen after a confirmed delivery
  • Other delivery-related issues occurring after the carrier has recorded an attempted or completed delivery

Any delivery issue arising after a carrier-confirmed attempted delivery or completed delivery must be handled directly with the shipping carrier. Customers are responsible for contacting the carrier to arrange redelivery, locate or retrieve the package, request pickup, or open any applicable investigation or claim.

Wear Physique may provide available tracking or shipment information to assist you, but we are not responsible for issuing refunds, replacements, or reshipments for delivery issues after the carrier has confirmed an attempted or completed delivery.

Please ensure that your shipping address is complete and accurate when placing your order. We are not responsible for delays, failed deliveries, returns, or losses resulting from an incorrect or incomplete shipping address provided by the customer.

International Orders

International customers are responsible for any customs duties, taxes, import charges, or other fees imposed by their country. We are not responsible for delays caused by customs clearance or other customs-related processing.

Questions?

If you have questions regarding shipping or your order status, please contact us at customerservice@wearphysique.com.